What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Where do I go for the AMH?
How do I get my AMH test?
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What We’re Looking For
We are hiring a Clinical Operations Specialist to guide our Freeze members through their egg freezing and donation journeys. This role is ideal for someone who is detail-oriented, proactive, and passionate about third-party reproduction. You will review egg donor applications, engage directly with members over phone and email to answer questions, lead video calls to educate members and ensure informed consent, amongst other operational and member-facing activities. This is a remote role on our Member Experience team; we are looking for 20-30 hours per week to start, ideally with some weekend availability.
Responsibilities
- Review donor applications relative to FDA and ASRM guidelines
- Lead member welcome calls with applicants who have been approved for the Split program to start them on their egg freezing and egg donation journeys
- Support other clinical operations processes, such as coordination of outside monitoring
- Engage one-on-one with our members over email for scheduling and program questions
- Support other elements of our member onboarding process as needed, such as approving donor profiles for our intended parent platform, including helping donors’ personalities shine
- Surface observations, issues, and insights with relevant team members & create efficiencies in processes you own to optimize the Split program application process and member experience
Professional Characteristics
- 3-5 years in a healthcare field, ideally with experience supporting patients through egg donation, egg freezing, and/or IVF journeys; clinical background a major plus
- Effective verbal and written communicator with exceptional judgment and attention to detail
- Excels at building trust and rapport quickly, especially with patients / customers
- Highly efficient; ability to work independently, while also collaborating as a part of a remote team
- Solutions-oriented and a fast learner, eager to contribute to improving processes at a fast-moving startup
- Tech savvy. Proficient in Google Suite, easily able to learn and manage new CRM, customer service, and operations tools.
Personal Characteristics
- Organized
- Empathetic
- Self-motivated
- Versatile and adaptable; a lifelong learner
About Us
We are a fully remote team and are spread out across the country. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.
We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.
How to Apply
If this role sounds like a good fit, click here to apply!
What We're Looking For
We are hiring a Member Advocate to help manage our third party reproduction cases with donors and intended parents. The Member Advocate will have a primary focus on day to day case management while also building processes and procedures to scale. You’ll join our growing, fast paced team, managing several cases at different stages simultaneously.
Responsibilities
- Serve as an advocate for intended parents and Split Members (egg donors) as they navigate their egg donation journey
- Act as the primary point of contact for our members, guiding them through their egg donation journeys via video call, phone call, and email
- Manage relationships with medical providers to coordinate the retrievals for member donors - including scheduling travel, managing escrow funding, coordinating screenings and egg retrievals
- Optimize and build case management best practices and operational procedures
- Track match progress in our CRM tool, ensuring the documentation for each match is captured seamlessly
- Follow industry guidelines as directed by the American Society of Reproductive Medicine (ASRM) and the Food and Drug Administration (FDA)
Professional Characteristics
- 5+ years third party reproduction case manager/coordinator with experience working with multiple cases at once
- An excellent communicator with experience working with medical or fertility clinics and providers (preferred)
- A problem solver, who is ready to take on challenges the moment they arise and enjoys fast paced work
- Someone who is always looking for ways to be more efficient
- Interested in the third party reproduction field and is comfortable supporting and educating our members through egg donation, egg freezing, and embryo creation
- A collaborative team player
- Proficient in Google Suite, CRM tools, experience with egg donor software a plus
Personal Characteristics
- Inspired by our mission of changing the world of family planning and empowering women to own their fertility timeline
- Patient, kind, and empathetic
- Effective executor
- Versatile
- Ready to learn and grow
About Us
We are a fully remote team and are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.
We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.
How to Apply
If this role sounds like a good fit, click here to apply!